The mystery shopper program for businesses by Reality Based Group is structured around practical steps for designing and executing performance-based evaluations. The company outlines key processes such as defining objectives, identifying measurable behaviors, and selecting the most suitable reporting format, including written, video, or audio. These steps aim to gather consistent feed... https://www.realitybasedgroup.com/wp-content/uploads/2016/07/MysteryShoppingQuickStartEbook.pdf